Privacy Policy

1. Introduction

Agarwal Certificate Services ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through agarwalcertificates.com, phone calls, and WhatsApp, how we use it, and the choices you have. By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following information when you contact us or use our services:

• Your full name, phone/WhatsApp number, and email address
• Your location/society, submitted via the contact form or during consultation
• The service you're enquiring about (e.g., Birth Certificate, Marriage Certificate) and any message/details you share
• Documents you share with us for processing your certificate request (e.g., ID proof, supporting documents, as applicable to the service)
• Basic technical data such as browser type and pages visited, collected automatically when you use our website

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry and provide the consultation or service you requested
• Prepare and submit your application to the relevant government portal/department on your behalf
• Contact you via call, SMS, email, or WhatsApp regarding your application status
• Improve our website and services based on general usage patterns

4. Sharing of Information

We do not sell or rent your personal information to third parties. Your information is shared only:

• With the relevant government department/portal (e.g., CRS/e-Nagrik, state civil registration systems, Jeevan Pramaan, Sparsh), strictly as required to process your requested certificate
• With service partners such as courier providers, where doorstep document collection/delivery is part of the service
• When required by law, court order, or a valid government request

5. WhatsApp & Phone Communication

If you contact us via WhatsApp or phone, we use that number to communicate with you about your enquiry or ongoing application. We do not use your WhatsApp number for unrelated marketing without your consent.

6. Document Security

Documents shared with us for certificate processing are used solely for the purpose of your application and handled with reasonable care. We recommend sharing only the specific documents requested by our team for your service.

7. Cookies & Website Data

Our website may use basic cookies or similar technologies to remember your preferences and understand how visitors use the site. You can disable cookies through your browser settings, though some website features may not work as intended.

8. Data Retention

We retain your personal information and documents only for as long as necessary to complete your requested service and to comply with any applicable legal or record-keeping requirements, after which it is safely discarded.

9. Your Choices

You may ask us to update incorrect contact details, or request that we stop using your information for a service you no longer wish to pursue, by contacting us using the details below.

10. Third-Party Links

Our website or communications may contain links to official government portals or other third-party websites. We are not responsible for the privacy practices or content of those external sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable rules. The updated version will be posted on this page with a revised "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at agarwalbirthcertificateservice@gmail.com or call/WhatsApp 7042849194.